Refund policy

Return Policy

• Returns are accepted within 7 days of receiving your order.
  

• Return shipping charges will be borne by the customer unless the product received was damaged or incorrect.

• To initiate a return, please contact us at houseofzoraa@gmail.com or +91 8360207439 with your order number and reason for return.

  
  To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 
  
  To start a return, you can contact us at houseofzoraa@gmail.com. Please note that returns will need to be sent to the following address: 87, Pink Park Road, Barewal Awana, Ludhiana , Punjab, 141012
  
  If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
  
  You can always contact us for any return question at houseofzoraa@gmail.com.
  

  
  

  Damages and issues
  Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

  
  

  Exchanges
  The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

   

  Refunds
  We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
  If more than 15 business days have passed since we’ve approved your return, please contact us at houseofzoraa@gmail.com